The 6th Annual Customer Value Management & Experience in Telecoms Forum (4-5 October / Berlin, Germany) will deliver you the most relevant, practical, actionable solutions and insight through peer to peer networking and industry-led presentations from the most innovative organisations in this space.

Explore the latest strategies to achieve a competitive advantage and deliver sustained value throughout the customer life cycle with our exciting expert speaker line up, including:
– Heide Baumann, VP Customer Transformation, Liberty Global
– Claire De Selve, VP Customer Marketing, Orange
– Inci Ozata, Head of Retention and Churn, Turk Telekom
– Nada Macicakova, Head of Retention, Telefonica UK
– Alain Glickman, Customer Base Consultant, Telenet
– Erik Hoffmann, Head of Pricing & Value Management, Telenor
– Dr. Torben Hansen, VP Customer Management, Zalando
– Ankur Bajpai, Group Director CVM, Etisalat
– Oleg Koss, Head of CVM Department, Kyivstar

What is new for 2016? Based on feedback and extensive research with the EMEA region, we have enhanced this year’s programme:
– 13 brand new speakers from leading EMEA operators as well as some of the top rating speakers from 2015
– Online giant Zalando will be providing insight from the world of retail, and demonstrating how the sector has become a leader in value management
– Brand new location in Berlin, Germany, providing a better connected home for the CVM event series, and enabling our community to grow alongside the largest economy in Europe and its hub of leading global organisations
– Speakers from Western Europe, Northern Europe, Eastern Europe, the Nordic region and Middle East providing you with a range of solutions and innovations

For more information, visit the website http://bit.ly/CVMinTelecoms or download the agenda http://bit.ly/CVMinTelecomsFullProgramme