Come examine the essential, futuristic trends driving communications into the next decade and beyond.
Communications was once a person-to-person mechanism allowing individuals to collaborate or share information with others. The move from traditional phone networks to VoIP, from wired to wireless, from voice to chat all involved two or more people at the ends of conversations.
The next wave however will represent the largest shift in our lifetimes – the most important communications innovations in the next decade will transcend people. This software-defined future will uproot corporations, contact centers, developers and service providers.
Those who understand this wave will be able to harness it. Those who don’t, risk drowning as they are leapfrogged by their competitors .
Digital Transformation allows you to run your business more effectively with less people according to Mitel CEO Rich McBee. He mentioned that quite often, collaboration solutions play a big role in this evolution. Admittedly, this is abroad term and it’s not complete without consideration of the following technologies shaking things up as well.