Build strategy. Wow the Customer. Drive the Profit.

In 2017, The Institute of Customer Service ranked only 3 telecommunications companies in the Top 50 UK institutions for Customer Service. The Telecoms industry is no longer competing against itself, customers are beginning to compare CX across-industries. The industry is continuously hitting new heights of competitiveness and customer churn so how do institutions stop their customers from leaving? 89% of consumers are willing to switch providers as a result of a poor experience (Forrester Research)! This is where customer experience management comes in, how can the industry make it easy for the customer?

The Customer Experience Exchange for Telecoms gives senior executives the chance to address the wide range of CX challenges faced by the telecoms industry across Europe. From inspiring case studies and discussion to meetings with innovative solution providers, the Exchange will provide the perfect environment for solving the industry’s most pressing concerns with the aim to drive profit and efficiency.

For more information or to register you interest in attending the Exchange call +44 207 368 9484, email exchangeinfo@iqpc.com